Return & Exchange Policy

We want you to love what you buy from us. If for any reason you're not satisfied with your purchase, we're here to help.

 

Exchange Policy

Exchange is allowed within 48 hours of receiving the product.

You can request an exchange in the following cases:

If the product is defective or damaged.

If you simply do not like the product, you may exchange it for another item from our store.

The product must be:

Unused and in original condition.

With all tags, packaging, and invoice intact.

 

Exchange Value, Price Difference & Shipping Charges

At Pink Pepper by PM, we want every customer to find a saree they truly love.

For approved exchanges requested due to personal preference, the following conditions will apply:

  1. Exchange for an Equal-Value Product: Customers may exchange their purchased saree for another saree of the same value without paying any additional product or replacement shipping charges.

  2. Exchange for a Higher-Value Product: If the selected replacement saree is priced higher than the original purchase, the customer will be required to pay only the price difference. No additional standard shipping charges will apply.

  3. Exchange for a Lower-Value Product: If the selected replacement saree is priced lower than the original purchase, the balance amount will be issued as store credit for future purchases from Pink Pepper by PM. Cash refunds will not be provided for voluntary exchanges.

  4. Store Credit Validity: Store credit issued against a voluntary exchange will remain valid for 12 months from the date of issue. It may be redeemed on future purchases through our website, subject to applicable terms.

  5. Return Courier Charges: Customers requesting exchanges due to personal preference must arrange and pay for couriering the original product to our designated return address.

  6. Replacement Shipping: Pink Pepper by PM will bear the standard shipping charges for dispatching the replacement saree for an approved exchange within India.

  7. Exchange Value Calculation: The exchange value will be based on the actual amount paid for the original product after applicable discounts, excluding shipping charges. The replacement product's applicable selling price at the time of exchange will be used to calculate any difference.

  8. Promotional Benefits: Any complimentary gift or promotional benefit linked to the original order may be reassessed if the exchange changes the qualifying order value.

  9. Defective or Incorrect Products: These voluntary exchange conditions do not restrict customers' rights to an appropriate refund, replacement, or other remedy for defective, damaged, misdescribed, or incorrectly supplied products under applicable law.

All exchanges are subject to approval, product availability, and our Return & Reverse Shipping Policy.

Return Policy

Returns are only accepted in case of a defective, incorrect or damaged product.

You must notify us within 48 hours of receiving the product with clear images showing the defect.

Requests should include the order number, photographs of the product, and clear images or videos showing the issue. Once approved:

  • the amount will be refunded to your original payment method or issued as store credit, as per your preference.
  • the product may be returned for a replacement, exchange, or refund, as applicable.

 

How to Request an Exchange or Return

1. Email us at pinkpepperbypm@gmail.com, connect through 'Contact us' page or WhatsApp us at +91 9810478006 within 48 hours of receiving your order.

2. Mention your order number, reason for exchange/return, and attach pictures if applicable.

3. Our team will respond within 24 hours to guide you through the next steps.

 

Customer-Arranged Return Courier

Pink Pepper by PM does not ordinarily arrange reverse courier pickups.

Once a return or exchange request is approved, customers are required to courier the product back to our designated return address using a reliable courier service.

The return address and shipping instructions will be shared after approval.

Customers should not dispatch products without receiving return authorization from our team.

 

Reverse Shipping Charges

For exchanges requested due to personal preference:

  • Customers are responsible for arranging the return courier.
  • The return courier charges must be paid by the customer.
  • The customer will also bear the shipping charges for dispatching the replacement product, as communicated before the exchange is processed.
  • Any price difference between the original and replacement product must be settled before dispatch.

For defective, damaged, or incorrect products:

  • Where the issue is verified and attributable to Pink Pepper by PM, the customer will not bear reasonable return shipping costs.
  • Customers may initially arrange and pay for the return courier after receiving our instructions.
  • Reasonable standard courier charges will be reimbursed upon verification of the return, against a valid courier receipt.
  • Alternatively, we may provide another return arrangement at our discretion.
  • Replacement products will be dispatched without additional standard shipping charges.

 

Return Courier Timeline

Once a return or exchange is approved:

  1. Customers must dispatch the product within 3 calendar days of receiving return approval.
  2. The product must be securely packed to prevent damage during transit.
  3. Customers must use a trackable courier service.
  4. The courier tracking number and dispatch receipt must be shared with our customer support team.
  5. Customers should retain proof of dispatch until the return is successfully delivered and processed.

If dispatch within the specified period is not possible, customers should contact us for an extension.

 

Responsibility for Return Shipments

For customer-preference exchanges, customers are responsible for ensuring that the returned parcel reaches our designated address safely.

Pink Pepper by PM will not be responsible for loss or damage caused by a courier independently selected by the customer for such exchanges.

For verified defective, damaged, or incorrect products, we will assist customers with reasonable return arrangements and will not unfairly deny a valid remedy solely because of courier-related issues outside the customer's control.

We strongly recommend using a reputable courier company that provides tracking and proof of delivery.

 

Product Inspection and Approval

Once the returned product is received, our team will inspect it to verify its condition and the approved return reason.

Inspection will normally be completed within 2–3 business days of receipt.

For customer-preference exchanges, products showing signs of use, washing, alterations, stains, perfume, or avoidable damage may be declined.

For defective or incorrect products, inspection will focus on verifying the reported issue, without imposing unreasonable conditions that affect statutory consumer rights.

Customers will be informed of the inspection outcome.

 

Exchanges and Replacement Dispatch

After approval and inspection:

  • Exchanges will be processed subject to availability.
  • If the selected replacement is more expensive, the customer must pay the difference.
  • If the replacement is less expensive, the difference will be handled according to the exchange arrangement agreed with the customer and applicable law.
  • Replacement products will ordinarily be dispatched within 3–5 business days after the return is approved and any applicable payment is received.

If the requested product is unavailable, our team will discuss suitable alternatives or other applicable remedies.

 

Refunds for Eligible Returns

Refunds are generally available for verified defective, damaged, or incorrect products, subject to applicable consumer protection laws.

Approved refunds will be processed to the original payment method wherever possible, ordinarily within 7 business days after verification.

The time taken for the amount to appear in the customer's account may depend on their bank or payment provider.

Customers will not be charged return shipping fees for verified seller-attributable errors or defects.

 

Complimentary Gifts and Promotional Orders

If a returned product was purchased as part of a promotional offer, the eligibility of any discount or complimentary gift may be recalculated.

Where a return causes the retained order value to fall below the qualifying threshold, the complimentary gift may need to be returned as part of the return process, subject to applicable law.

The customer will be informed of any applicable adjustment before the return is finalized.

 

Important Exclusions

Customer-preference exchanges may not be available for:

  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products returned without approval.
  • Products without original tags, where the absence of tags prevents reasonable verification.

Products specifically identified as final sale or non-exchangeable before purchase.

These exclusions do not override applicable rights relating to defective, damaged, misdescribed, or incorrectly supplied products.

 

Contact Us

For return or exchange requests, please contact Pink Pepper by PM through our official customer support channels.

Website: www.pinkpepperbypm.com

Please mention your order number, reason for return or exchange, and attach relevant product photographs.

Return Address: Shared after return authorization.

We appreciate your understanding and cooperation in helping us make the return and exchange process smooth, transparent, and fair.

Pink Pepper by PM — Curated with Love, Draped with Elegance.

 

Please note: Items purchased on sale or during promotions are not eligible for return or exchange unless defective.